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RFS: LLMs for manual back office processes in legacy enterprises

less than 1m read
·Nov 3, 2024

One thing I'd love to see more startups working on is the use of LLMs to automate complex back office processes in large enterprises.

So, for example, in a bank, you might have a customer service team answering loads and loads of queries from customers. People are already working on automating that, but what lots of people don't realize is that then there's a compliance team that's spot checking one in a hundred of these conversations to make sure that things like complaints are handled appropriately or that financial advice isn't given if the agent isn't qualified.

That's done by a massive team of people who are going through reams and reams and reams of text, and it's a really good task for an LLM. So, if you've got expertise or experience in things like retail banking or insurance or healthcare billing, I think those are great areas to go and look for large teams of people doing repetitive, fairly complex work.

I wish more people would work on something like that. So, if you're building something in this space, you should consider applying to Y Combinator.

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