yego.me
yego.me
💡 Stop wasting time. Read Youtube instead of watch. Download Chrome Extension

RFS: LLMs for manual back office processes in legacy enterprises

less than 1m read
·Nov 3, 2024

One thing I'd love to see more startups working on is the use of LLMs to automate complex back office processes in large enterprises.

So, for example, in a bank, you might have a customer service team answering loads and loads of queries from customers. People are already working on automating that, but what lots of people don't realize is that then there's a compliance team that's spot checking one in a hundred of these conversations to make sure that things like complaints are handled appropriately or that financial advice isn't given if the agent isn't qualified.

That's done by a massive team of people who are going through reams and reams and reams of text, and it's a really good task for an LLM. So, if you've got expertise or experience in things like retail banking or insurance or healthcare billing, I think those are great areas to go and look for large teams of people doing repetitive, fairly complex work.

I wish more people would work on something like that. So, if you're building something in this space, you should consider applying to Y Combinator.

Creative algebra at work | Algebra 1 | Khan Academy
Lessons From The Founders Scaling Their Startup In A War Zone

More Articles

View All
Interpreting expressions with multiple variables: Resistors | Modeling | Algebra II | Khan Academy
We’re told an electronic circuit has two resistors with resistances r1 and r2 connected in parallel. The circuit’s total resistance r sub t, or rt, is given by this formula: Suppose we increase the value of r1 while keeping r2 constant. What does the val…
The Urge To Jump
Have you ever stood near the edge of a cliff, with only a short fence separating you from the chasm below? As you held on tightly to that fence, did you feel a sudden urge to throw yourself off the cliff? Have you ever been driving and imagined what it wo…
Enthalpy of reaction | Thermodynamics | AP Chemistry | Khan Academy
The change in enthalpy for a chemical reaction, delta H, we could even write delta H of reaction in here, is equal to the heat transferred during a chemical reaction at constant pressure. So, delta H is equal to qp. Let’s say we are performing a chemical…
Creativity break: How does creativity play a role in your everyday life? | Algebra 1 | Khan Academy
Creativity is really important for me as, like a future job. As a part of my future job, I would want to, um, do something that changes, and then I can use problem-solving skills constantly. Um, I feel like when I make animations or when I figure out how …
Would You Trust This Corporation?
Imagine being told that the key to social justice is to set up a gigantic Corporation, much larger than any other. This Corporation would have trillions of dollars in revenues. It would have a monopoly on some extremely important market and use that to ex…
Claire McDonnell and Jennifer Kim on Building an Inclusive Company Culture
Okay, so we’ll just like dive into this. And I’ll start by saying, you know, I’ve heard many successful founders, founders of later-stage companies like Dropbox and Airbnb, say that one of the most important things that they spend their time on as founder…