RFS: LLMs for manual back office processes in legacy enterprises

less than 1m read

·Nov 3, 2024

One thing I'd love to see more startups working on is the use of LLMs to automate complex back office processes in large enterprises.

So, for example, in a bank, you might have a customer service team answering loads and loads of queries from customers. People are already working on automating that, but what lots of people don't realize is that then there's a compliance team that's spot checking one in a hundred of these conversations to make sure that things like complaints are handled appropriately or that financial advice isn't given if the agent isn't qualified.

That's done by a massive team of people who are going through reams and reams and reams of text, and it's a really good task for an LLM. So, if you've got expertise or experience in things like retail banking or insurance or healthcare billing, I think those are great areas to go and look for large teams of people doing repetitive, fairly complex work.

I wish more people would work on something like that. So, if you're building something in this space, you should consider applying to Y Combinator.

Everest Glaciology - Truth is in the Ice | National Geographic

Why you should always do business face to face and not over the phone!

View All

Apache Youth Reclaim Their Story Through Skateboarding | Short Film Showcase

[Music] [Music] [Applause] [Music] Here in San Carlos, you can’t just jump on the train, jump on a subway, jump on a light rail, and go to the multiplex. I think sometimes Native adults have said, “Oh, Native kids, they’re losing their culture.” They have…

MY CRYPTO WAS STOLEN | Why Celsius REALLY Collapsed

Foreign guys, it’s Graham here. So, I don’t think this is a video that anyone wants to make, and I’ve been holding off from talking about this while we wait for any new developments. But I think enough time has passed to share my thoughts about what’s goi…

Bill Belichick & Ray Dalio on Bill's Most Important Principles: Part 2

Yeah, and that’s that. Of course, it is harder to do in today’s society with social media, and so there’s a lot of feedback from social media. People who don’t know the players, the team, have an opinion—like, dislike, whatever it is—but they don’t reall…

90 Seconds to Midnight

First, you’ll have to know what happens when an atomic bomb explodes. You’ll know when it comes; we hope it never comes, but get ready. It looks something like this: in 1947, an international group of researchers who had previously worked on the Manhattan…

Sonic Postcards from The Appian Way | Podcast | Overheard at National Geographic

That was our first experience with an unpassable section of the Appian Way. We were with Ricardo at that point. Ricardo told us the path is not clear, so probably we have to cross the river. But let’s see. Writer Nina Strolik and photographer Andrea Fraz…

UK National Parks in 100 Seconds | National Geographic

[Music] What do the UK’s national parks really look like? To see what these landscapes are made up of, let’s go on a walk. Each second of the walk reveals one percent of our national parks and how they appear from above. Are you ready for the UK’s nationa…

RFS: LLMs for manual back office processes in legacy enterprises

More Articles