yego.me
💡 Stop wasting time. Read Youtube instead of watch. Download Chrome Extension

RFS: LLMs for manual back office processes in legacy enterprises


less than 1m read
·Nov 3, 2024

One thing I'd love to see more startups working on is the use of LLMs to automate complex back office processes in large enterprises.

So, for example, in a bank, you might have a customer service team answering loads and loads of queries from customers. People are already working on automating that, but what lots of people don't realize is that then there's a compliance team that's spot checking one in a hundred of these conversations to make sure that things like complaints are handled appropriately or that financial advice isn't given if the agent isn't qualified.

That's done by a massive team of people who are going through reams and reams and reams of text, and it's a really good task for an LLM. So, if you've got expertise or experience in things like retail banking or insurance or healthcare billing, I think those are great areas to go and look for large teams of people doing repetitive, fairly complex work.

I wish more people would work on something like that. So, if you're building something in this space, you should consider applying to Y Combinator.

More Articles

View All
❄️🇬🇧 London Snow Day 🇬🇧❄️
Wow, it finally snowed again in London! A snow day not to be squandered inside. I’m supposed to be working today, but does daily vlogging count? I’m not a daily vlogger, but I think if I make a vlog, that can totally count. Come join me as I do nothing m…
Variance of sum and difference of random variables | Random variables | AP Statistics | Khan Academy
So we’ve defined two random variables here. The first random variable, X, is the weight of the cereal in a random box of our favorite cereal, Matthews. We know a few other things about it. We know what the expected value of X is; it is equal to 16 ounces.…
Insurance-funded stateless military: a defense
Fringe elements posted a video recently explaining the difficulties with different proposals for how a stateless society will deal with military defense. He looked at militias, PDAs, and drew a nuclear arsenal insurance agencies, and explained problems wi…
Gerrymandering | US government and civics | US government and civics | Khan Academy
What we see here are two maps of congressional districts. On the left, we see some congressional districts in and around Austin, Texas. This black line shows us Travis County, where Austin, Texas, is. On this right map, we see the congressional districts …
Widowmaker Waves | Wicked Tuna: Outer Banks
The commercial fishing boat, Risky Business, was on his way across the ocean bar. But it was struck by two freak waves. Lion Bridge was nearly ripped away from the hull. That just gave me anxiety! I wish you know, welcome back to the OBX. Yes, they both h…
The Man Behind a Mysterious Miniature Town | Short Film Showcase
Elgyn part. Yes, it’s a very neutral place; there’s no conflict there. It’s colorless. People who look at my photographs will bring their own stories. They’ll say, “Oh, this reminds me of the house that I grew up in.” “We were in a car crash; it looks som…