Importance of building a relationship.

the people in the industry and building those relationships, you won't really know how to navigate the dynamics of closing deals.

Josh, you've been absorbing a lot of information, too. What's been your biggest takeaway so far?

I've learned that the jet business is not just about selling jets; it’s about understanding the clients' needs. Every client has different motivations for purchasing a jet, and being able to tailor our approach makes a huge difference.

Absolutely, understanding the client is vital. What specific aspects do you think make the biggest impact when trying to close a deal?

I think showing genuine interest in what the client wants and providing them with personalized options is crucial. It's all about making them feel special and understood, rather than just another sale.

Exactly! When clients feel valued, they're more likely to trust you and ultimately make a purchase.

Ethan, you mentioned earlier that relationship building is key. Can you share an example of how you’ve applied that in practice?

Sure! I reached out to a client I had been communicating with and set up a face-to-face meeting instead of just emailing back and forth. It made a huge difference in establishing a rapport, and I felt like we could discuss their needs more openly.

That's a great strategy! Now, as you're both learning, what areas do you think you need to focus on improving?

I think I could improve on my negotiation skills. Sometimes I feel like I don’t push hard enough for what we need while still making the client happy.

And for me, it would definitely be understanding the technical aspects of the jets better. The more I know, the more I can effectively communicate the benefits to the client.

Fantastic insights, both of you! As you continue to learn and grow in this business, remember that each interaction is a learning opportunity. Keep asking questions and seeking knowledge.