How to spot high-conflict people before it’s too late | Bill Eddy | Big Think

[Music] What's interesting is high-conflict personality seemed to—we've really boiled it down to four key characteristics. The first, and maybe the most stunning, is a preoccupation with blaming other people. It's really, "It's all your fault," and you may have experienced this. It's not at all my fault; that's zero. My part of the problem is zero, and that's how high-conflict people talk. And they'll say, "Don't you get it? It's all your fault."

The second is a lot of all-or-nothing thinking. Of course it's all your fault, but my way or the highway solutions to problems are—there's all good people, and there's all bad people. So they have this kind of all-or-nothing perspective. A third is often, but not always, unmanaged emotions, and you may see that in people that just start yelling or just start crying or just storm out of a room. That's the kind of behavior we're seeing, but it's emotions that they're not managing.

And the fourth is extremes of behavior. One thing I talk about in the book "Five Types of People" is this 90 percent rule that ninety percent of people don't do some of the things that high-conflict people do. So if you see some shocking behavior and then the person makes an excuse for it, that's often the tip of the iceberg. So it's preoccupation with blaming others, all-or-nothing thinking, unmanaged emotions, and extreme behaviors that seems to be the pattern for high-conflict personalities. People that have those we call high-conflict people. But, by the way, don't tell them that you think that; that will blow up in your face.

So, the target of blame seems to be why these folks can become so difficult. If you're the target of blame, your life may be ruined by one of these folks, and that's what people need to become aware of. So the target of blame—each of these five high-conflict personalities tends to zero in generally on one person. It could change over time, but they see that person as the cause of all their problems.

They want to control that person, eliminate that person, or destroy or humiliate that person. It's a fixation on one person and all of their life problems; they emotionally focus on that person. So you don't want to be one of those folks.

How to avoid being a target of blame? First of all, if you see warning signs of this behavior, don't get too close to such a person. You may be a friend, but don't be the closest friend. You may be a co-worker, but don't be the closest co-worker. Because what seems to happen is the people they get really close to are the ones that are most at risk of becoming their targets of blame.

But it could be anybody. They tend to target intimate others and people in authority. So this could be boyfriends, girlfriends, husbands, wives, parents, children, co-workers, neighbors. They get close to—it also could be police, could be a government agency or a government official, could be their boss, could be the company owner. So they tend to focus on intimate others and/or people in authority.

Now, the way to avoid becoming a target of blame is not getting too close to them, but also not engaging in conflict with them. They often invite conflict; like they'll say outrageous things, and you may feel like you've got to persuade them that they're wrong. That's what I call a "forget about it." Just forget about it; you're not gonna change their mind if they're a difficult person, a high-conflict person. This is who they are, and you may not really even exist for them. So if you argue with them, they're not going to change, so save yourself the trouble.

But when people challenge them, is often when they turn again you, and they see you in their all-or-nothing eyes as all bad. And so you don't want to have that kind of relationship. If you're in a personal relationship—family relationship, neighbor, co-worker, etc.—you can manage relationships with these folks, but usually at arm's length. Don't make it too confrontational; don't say they have a high-conflict personality.

Don't argue with them, try to convince them; don't try to give them insight into themselves. You can just say, "Oh, well, that's interesting. Hey, I've got to go now," something like that. [Music] You.