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DoorDash at YC Summer 2013 Demo Day


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·Nov 3, 2024

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Hi, we're DoorDash, and we enable every restaurant to deliver for customers. We offer restaurant food delivery in under 45 minutes, and for restaurant owners, we provide our own drivers and manage the logistics of delivery.

Now, you might think that food delivery is a solved problem, but if you live in Menlo Park or Palo Alto, you know that's not true. Outside of pizza joints, just about no restaurant in this area delivers. Therefore, services like Seamless or Grubhub, which merely aggregate menus but don't actually deliver, don't work. In fact, that means the market is underserved because over 70 percent of the United States live in areas where restaurants don't deliver.

Now, there are courier services that are sending people to take to place takeout orders on your behalf, but because they don't partner with the merchants, they are slower and structurally more expensive. We're the only company in this space that manages both our own logistics and partners with the merchants. We figured out the model to make consumer deliveries work because we control the entire experience of delivery. We offer the best performance at the same cost.

When an order is made in our system, it gets placed immediately at an iPad installed at the restaurant. We've also built logistics software to make it dead simple for any driver to onboard into our network. Our logistics model is winning. In over 3,500 deliveries, we've averaged 44 minute delivery times between when you place your order and when you receive your food—better than our peers.

But unlike our peers, who operate in the cities, we did this in the suburb of Palo Alto, an area that's much more spread out and more difficult. Because of our great service, we've grown our weekly orders by over 30 percent week over week, and we've already generated over 1.5 million dollars in annualized sales for our restaurants. We figured out how to make consumer deliveries work; our growth proves that.

But what's more, our driver network and logistics software enables us to even go beyond food. If you were building the FedEx of today to manage local deliveries, deliveries wouldn't happen overnight or even same day; they would happen on demand, and that's what we're building at DoorDash. If you're interested in hearing more, please come find us afterwards. Thank you!

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